FAQ’s
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Do I need to book in advance?
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We recommend booking in advance, especially at weekends and during school holidays, as sessions can fill up. Walk ins are welcome where we have availability.
What is the difference between Soft Play Only, Imagination Village Only and All Access Play?
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Soft Play Only gives access to our downstairs Soft Play area. Imagination Village Only gives access to our upstairs role play village. All Access Play gives you access to both areas during the same visit.
How long are the play sessions?
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Monday - Thursday sessions are 1.5 hours. Friday - Sunday sessions are 2 hours.
What are your session times?
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Do adults and babies need to be booked in?
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Monday - Thursday: 9:30am – 11:00am, 11:30am – 1:00pm and 1:30pm - 3:00pm.
Friday - Sunday: 9:30am - 11:30am, 12:30pm - 2:30pm and 3:30pm – 5:30pm.
Yes. Please include every adult, child, toddler and infant attending so we can manage venue capacity safely.
What happens if I arrive late?
Can I use the café without a play booking?
Can I bring my own food or drink?
Can I change or cancel my booking?
Is there parking nearby?
You can still join your booked session, but your finish time will remain the same so we can clean and reset ready for the next session.
You’re welcome to use the café subject to available seating. Food and drinks can also be ordered during your play session.
Outside food and drink is generally not permitted, except baby food or where required for medical or dietary reasons. Please speak to the team if you have specific requirements.
Please contact us as soon as possible if you need to make a change. Amendments are subject to availability and our booking terms.
There’s a car park on Parkfield Road, just around a 30 second walk away.
You can also park next door at The Bell Inn; just make sure you go inside and enter your vehicle registration on their parking machine when you arrive.